Abobi Support

Answers to the most common questions. If yours isn't here, write to us — a real person reads every message.

How do I restore my purchase on a new Mac?

Open Abobi, choose Full Version… from the app menu and click Restore Purchase. Make sure you're signed in to the App Store with the same Apple Account you used to buy Abobi.

What does the free version include?

Every feature. The only limit is length: without the purchase you can export audiobooks up to 90 minutes long. The limit is always shown on the Export tab, so you know before you start.

Which files can I use?

MP3, M4A, M4B, AAC, FLAC, WAV, AIFF and CAF, plus the sound from MP4, MOV and M4V videos. Files protected with DRM — for example audiobooks bought in Apple Books or downloaded from subscription services — can't be opened, and Abobi doesn't remove copy protection.

Some chapters are in the wrong place. What can I do?

Open the Chapter editor. Chapters marked with a question mark are the first to check. Listen to a boundary, drag its marker to the right spot, add a chapter where one is missing or remove one that doesn't belong. Every change can be undone. You can also run Find Chapters again in Max mode — it's slower, but the most accurate.

Find Chapters left the whole book as one chapter.

This happens with recordings that have no pauses between chapters. Add the boundaries in the Chapter editor: play the book, and click Add chapter where a new chapter begins.

“Chapter names from catalog” didn't find my book.

The catalog covers published audiobooks. Abobi applies chapter names only when the length of your recording matches the catalog edition, so a different edition — or a recording with extra material — is rejected on purpose. Check the title and author on the Metadata tab and try again.

How do I get a refund?

Purchases are handled by Apple. Request a refund at reportaproblem.apple.com.

Still stuck?

Choose Help › Report a Problem… in Abobi — it opens an email to us with your app and macOS versions already filled in. Or write to support@workadaytools.com and describe the steps that lead to the problem.